Current Job Openings
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for an Access Operations Contact Center Rep. in Newark, California.
SUMMARY:
Handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple departments/clinics. The Access Operations Contact Center is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires.
ESSENTIAL FUNCTIONS:
* Responds to a high-volume of incoming and outgoing telephone calls and faxed referral
* Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.
* Facilitates communication between the patient and the physician or clinic
* Delivers expert knowledge regarding clinic-specific processes
* Accurately documents and routes calls to the proper department
* Identifies urgent customer needs or operational issues, and escalates appropriately
* Works with care teams, patients, and outside facilities to obtain necessary information required for care.
* Communicates with the care team and support staff on various patient issues.
* Obtains and updates insurance information.
* Meets all regulatory and compliance standards
* Delivers high-level of customer service
* Follows documented protocols and guidelines
* Meets and exceeds departmental quality assurance standards
* Uses reference documents and online knowledge base tools to clearly articulate accurate information regarding services
* Uses functionality of the telephone system as required
* Other departmental duties as assigned
Handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple departments/clinics. The Access Operations Contact Center is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires.
ESSENTIAL FUNCTIONS:
* Responds to a high-volume of incoming and outgoing telephone calls and faxed referral
* Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.
* Facilitates communication between the patient and the physician or clinic
* Delivers expert knowledge regarding clinic-specific processes
* Accurately documents and routes calls to the proper department
* Identifies urgent customer needs or operational issues, and escalates appropriately
* Works with care teams, patients, and outside facilities to obtain necessary information required for care.
* Communicates with the care team and support staff on various patient issues.
* Obtains and updates insurance information.
* Meets all regulatory and compliance standards
* Delivers high-level of customer service
* Follows documented protocols and guidelines
* Meets and exceeds departmental quality assurance standards
* Uses reference documents and online knowledge base tools to clearly articulate accurate information regarding services
* Uses functionality of the telephone system as required
* Other departmental duties as assigned
Education Qualifications:
* High School Diploma or GED High school diploma or GED equivalent.
Required Knowledge, Skills and Abilities:
* Type 40 words per minute
* Excellent customer service skills
* Knowledge of medical terminology
* Demonstrated knowledge of proper English grammar in speaking and writing
* Effectively listen to resolve patient's/customers inquiries
* Maintain respect and composure in stressful situations
* Navigate complex software tools and accurately input data
* Effectively document caller notes into the medical record
* Ability to adjust communication to fit the needs and level of understanding of the receiver
* Ability to apply business logic to resolve patient/customer issues while managing multiple priorities.
* Working knowledge of EPIC or other patient/customer database
*Must be available to come onsite M-F 8:00 AM - 5:00 PM.
*Must be able to work Full-Time during the first 3-4 weeks.
* High School Diploma or GED High school diploma or GED equivalent.
Required Knowledge, Skills and Abilities:
* Type 40 words per minute
* Excellent customer service skills
* Knowledge of medical terminology
* Demonstrated knowledge of proper English grammar in speaking and writing
* Effectively listen to resolve patient's/customers inquiries
* Maintain respect and composure in stressful situations
* Navigate complex software tools and accurately input data
* Effectively document caller notes into the medical record
* Ability to adjust communication to fit the needs and level of understanding of the receiver
* Ability to apply business logic to resolve patient/customer issues while managing multiple priorities.
* Working knowledge of EPIC or other patient/customer database
*Must be available to come onsite M-F 8:00 AM - 5:00 PM.
*Must be able to work Full-Time during the first 3-4 weeks.
Pay rate: $25-30/hr DOE
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
Salary Range:
$ 25.00 - $ 30.00