ERP Support Services: Contract Admin, Developer and Analyst Coverage
Hourly support for Business Central, Acumatica, Sage Intacct and NetSuite once the implementation partner rolls off.
Get an ERP support quote
Who gets the ticket?KORE1 ERP support is hourly contract coverage after go-live for Business Central, Acumatica, Sage Intacct and NetSuite: a named admin, a developer on call by the hour, and an analyst for month-end close. KORE1-placed ERP consultants bill $73 to $123 an hour, median $91, and business analysts bill $90 to $120, median $116 (KORE1 Contract Rate Index 2026-Q4).
Last updated: October 28, 2026
The partner rolls off on a Friday. By Tuesday a new hire can’t see the vendor bills, finance wants another approval route, and the warehouse feed quietly stopped posting orders. So who gets that ticket?
That’s the whole question behind ERP support. Not the platform. The seat. An administrator owns access, setup and releases. A developer owns scripts and integrations. An analyst owns the reports and the close.
Mid-market shops usually need all three skills at some point in a quarter, just not full time and rarely in the same week, which is why we bill them by the hour through our IT staffing desk instead of selling one flat monthly retainer.
What does ERP support cover after go-live?
Everything that keeps a live ERP usable, and nothing that ends. Support isn’t a project. It never closes.
Admin work is the daily stuff. Roles, permissions, approval routing, period locks, a new subsidiary, and the vendor release that arrives on the vendor’s calendar whether you asked for it or not. NetSuite ships two major releases a year, and each one deserves a pass in the preview environment before it reaches production, while Business Central, Acumatica and Sage Intacct each run a release calendar that nobody on your team set. For Business Central, Microsoft posts its release plans ahead of each wave, and an administrator reads them first.
Then there’s everything the vendor didn’t build. Custom scripts, the connector to the warehouse, the report somebody wrote in 2021 before leaving the company, and the one integration only a single person ever really understood all count, and they arrive in bursts, so they’re billed in hours.
Analysts live between the system and the books. Think of a subledger that won’t tie, a close checklist nobody rebuilt after the controller left, or the saved search finance asked for twice. One flat monthly number hides all three jobs. It adds up fast.
Coverage tiers in contract hours per month
Every ticket has one owner, and the owner is one of three seats. Here’s what lands where, and the one kind of ticket that lands nowhere.
ERP administrator
Gets tickets about access, setup and releases.
- A new hire can’t see the vendor bill queue.
- The release preview broke a saved search.
Developer
Gets tickets about anything custom or connected.
- The warehouse integration stopped posting orders.
- Finance wants a new field on purchase order approvals.
Analyst
Gets tickets about reports, reconciliations and the close.
- The subledger won’t tie to the general ledger.
- The accrual report needs to break out by project.
The ticket that fits no hole
A vendor email nobody answered. A permission change nobody logged. Every ERP produces these, and if no seat owns them they sit on the lid until close week.
| Coverage tier | Administrator | Developer | Analyst | Total hours | At KORE1 medians |
|---|---|---|---|---|---|
| Light | 20 hrs | none | none | 20 | $1,820 |
| Working | 40 hrs | 20 hrs | none | 60 | $5,740 |
| Full | 80 hrs | 40 hrs | 40 hrs | 160 | $16,120 |
The mix is an example, not a quote. Each seat’s hours are multiplied by its KORE1 median bill rate from the table below ($91, $105 and $116). A full tier is about one full-time contractor’s hours spread across three seats.
| Seat | KORE1 cell | Bill range | Median |
|---|---|---|---|
| ERP administrator or consultant | KORE1 placements, multi-state, n=15 | $73 to $123/hr | $91/hr |
| ERP consultant, mid level | United States, modeled from BLS wages | $75 to $95/hr | $84/hr |
| Developer (software engineer) | KORE1 placements, primarily Southern California, n=16 | $91 to $120/hr | $105/hr |
| Business analyst | KORE1 placements, primarily Southern California, n=10 | $90 to $120/hr | $116/hr |
| Business systems analyst | KORE1 placements, primarily Southern California, n=6 | $99 to $103/hr | $99/hr |
Source: KORE1 Contract Rate Index 2026-Q4, effective October 16, 2026. Observed cells are KORE1 W2 contract placements started 2023 to 2026. The modeled cell uses BLS Occupational Employment and Wage Statistics for May 2025 plus a 24% burden. Full method at the contract rate methodology page.
Tell us the platform, the user count, the monthly hours and the seats. Want every role and metro? The 2026 Contract Rate Card has them.
What is in the hourly bill rate?
Start with a contractor who earns $100 an hour. That’s pay. On top of it sits about 24% burden, which is employer payroll taxes, required insurance and, in California, paid sick leave of at least 40 hours or five days.
- Pay
- $100 an hour
- Burden at 24%
- $24 an hour
- Loaded cost
- $124 an hour
- Bill rate
- about $150 to $160
The gap between $124 and the bill rate pays for recruiting, account management and margin. That’s it. No mystery line.
Here’s where buyers get tripped. Burden often gets left out of a quoted markup, so a firm can quote a modest-sounding percentage that sits on pay alone and still land at a bill rate well above what the number suggested, which is why the question to ask is whether it sits on pay or on loaded cost. Two different bills.
What KORE1 commits to
Short list. On purpose. Contractors show up on time. They get paid every Friday. And if you want to hire one, you can convert them to full time at no fee after 1,040 hours. Devin Hornick, Partner at KORE1, puts it this way.
“The only SLAs that we have is that our people are going to show up on time, that we’re going to pay them on Fridays.”
Devin Hornick, Partner, KORE1
You direct the work and we handle the employment side, and with a median KORE1 contract assignment of 116 days across 1,887 engagements, that’s long enough to learn where your tickets really land before you decide whether to convert anyone. For the seat itself, see contract staffing, or ERP staff augmentation if you need a full-time embedded consultant instead.
What breaks if nobody owns the ERP after the partner leaves?
Nothing breaks on day one. That’s the trap. These four show up first.
Permissions drift
Roles get added for one project and never removed, and the next audit finds every one of them.
Updates land untested
A twice-yearly vendor release changes something a script relied on, and nobody checked first.
Connections fail quietly
An order feed stops posting. No error, no alert, and the first complaint comes from a customer.
The close slows down
Reconciliations stack up because nobody owns the saved searches and mappings behind them.
In a regulated shop it’s heavier, because Foretopia delivery benchmarks from 2026 put release-cycle maintenance for one validated NetSuite integration at about 120 hours a year, roughly 10 a month, before anything else breaks or any new request lands. If the system needs improving rather than running, that’s ERP optimization services. If NetSuite is your only platform, start with NetSuite support services.
Common Questions
What does it cost to hire an ERP or NetSuite consultant through a staffing agency?
KORE1-placed ERP consultants bill $73 to $123 an hour, median $91 (n=15), and business analysts bill $90 to $120, median $116. Software engineers bill $91 to $120, median $105. These are bill rates, so the 24% employer burden is already inside them. Source: KORE1 Contract Rate Index 2026-Q4.
Who can support Business Central or Acumatica after go-live, billed by the hour?
A contract ERP administrator can support Business Central or Acumatica after go-live, with a developer and an analyst added only for the hours you need. KORE1 places all three seats on W2 contract, so you never run payroll for them.
How many hours a month does ERP support take?
Light coverage runs about 20 hours a month, a working mix about 60, and a full mix about 160. Those are example tiers, not a quote. Pick the tier from your ticket history rather than from the platform, then resize after a quarter.
Can a support contractor convert to a permanent hire?
Yes. After 1,040 hours worked, a contractor can convert to full time with your company at no fee from KORE1. About 37.5% of KORE1 contract placements convert to direct hire (n=552).
What is inside the hourly bill rate?
Pay, plus about 24% burden for employer payroll taxes, required insurance and California paid sick leave, plus recruiting, account management and margin. When any firm quotes a markup, ask whether it sits on pay or on loaded cost.
What happens if the ERP has no owner after the partner leaves?
Nothing breaks on day one, which is the trap. Access drifts, vendor releases land untested and integrations fail quietly until a customer or the close finds them, and an hourly administrator seat is the cheapest way to put one name back on the system before that happens.
Not sure which seat you need? Hit me up.
Send the platform, the user count and the tickets that keep coming back. I’ll tell you which of the three seats you need and how many hours to start with. Simple as that.
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