Free Excel template for ERP project leads, as of November 2026
ERP Hypercare Plan Template: 30, 60 and 90 Days of Post-Go-Live Coverage
Seven exit tests and a twelve-week coverage roster, so hypercare ends when the evidence says it can.
Free Excel file for a work email. Or read the whole plan on this page.
Every week on the roster is one post
- Full time
- Part time
- On call
- Released
An ERP hypercare plan covers the 30, 60 or 90 days after go-live and ends on evidence rather than a date, once ticket volume is back to normal, the first month-end close is done and integrations are stable.
Last updated: November 3, 2026
Go-live isn’t the finish line. Not even close. It’s the day the real users show up. Every one of them will find something the test scripts missed, and a lot of them will find it during month-end.
The hypercare period is the stretch where you staff for that on purpose. Most plans give it a date, usually thirty days because that’s what the statement of work said, and pull everyone off on day thirty-one whether the system is ready, the close is done or the integration queue is still full. I’d end it on evidence.
Builders already work this way. On a well-run job, nobody pulls the shoring out from under a fresh concrete slab because the calendar says so. The crew waits for the test cylinders to break at strength. This template does the same thing with people, so a seat only comes off the roster once the tests it was holding up have passed, and not a day before, however nice the calendar looks.
It picks up where the ERP cutover plan template hands off, and it works the same on NetSuite, SAP S/4HANA, Oracle Fusion Cloud ERP or Dynamics 365. The contract seats in it are the people KORE1 places on contract through its ERP consultant staffing team, part of the IT staffing services it has run since 2005.
Download the ERP Hypercare Plan Template
One work email and the Excel file is yours. It carries the same seven exit tests and twelve-week roster as the plan below, with every blank shaded.
The exit tests sheet
Seven tests with a shaded threshold, the evidence to check and who signs. Log a pass or a miss each week and the sheet tells you when a test has held.
The coverage roster
Eight rows by twelve weeks. Pick full time, part time, on call or released from a drop-down and the hours add themselves up.
Seats and the hand-off
The three contract seats with KORE1 bill rates beside your roster hours, and a run-support hand-off checklist.
Where should we send it?
Work email, please. We use your details to respond to this request. See our privacy policy.
Your template is ready
Download it, put your go-live date at the top and send the roster to your partner lead.
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Short a seat? Tell us the go-live date, the seats, the weeks and the platform and a KORE1 recruiter sends bill rates for your req. The 2026 Contract Rate Card has all 1,365 cells.
How Long Should Hypercare Last?
Plan for 30, 60 or 90 days. Then let the tests decide.
- 30days
- One legal entity, few integrations, and a go-live early in the month so the first close lands inside the window.
- 60days
- Several entities, a warehouse, ecommerce or EDI feeds, or a go-live late in the month that pushes the first close out.
- 90days
- A validated or regulated system, a long list of integrations, a quarter-end inside the window, or a rollout in waves.
In a 2026 NetSuite plan for a mid-market pharma manufacturer, Foretopia scheduled the release phase at four weeks, and three of those weeks were hypercare. That was on a validated system. Three weeks was the plan, not a promise, and the lengths above are planning numbers too.
Pick the long one if you’re unsure. Ending early because every test held is a nice problem to have. Nobody minds. Extending because nobody planned for the second close is not.
Build the plan in five steps
Pick a planned length
Choose 30, 60 or 90 days from the size of the go-live, and put the three reviews on the calendar.
Write the exit tests
Fill in a number for each of the seven tests before go-live, while nobody is tired.
Fill the roster
Name a person for every row and every week, and mark who is full time, part time or on call.
Hold the reviews
At each review, release only the seats whose tests have held. Everyone else stays.
Hand off to run support
Close hypercare when all seven tests hold, and give the queue to the person who will still be there next quarter.
Template, part 1 of 2
What Are the Hypercare Exit Criteria?
Seven tests. Hypercare ends when all seven hold, and each seat goes when the tests it was holding up have passed.
KORE1 hypercare plan, exit tests
ERP Hypercare Plan, Go-Live to Run Support
Each cylinder is one weekly reading that has to pass
- Two weeks in a row One good week can mean people stopped filing tickets. Two in a row is a trend.
- Once, signed An event that happens once, like the first close, signed by the person who owns it.
| Exit test | What has to be true | Evidence | Held for | Signs |
|---|---|---|---|---|
| X1Ticket volume is back to normal | New tickets a week are within [20]% of the weekly average before go-live. | Help desk queue report | Two weeks in a row | Hypercare lead |
| X2No severity 1 is open | No severity 1 ticket is open, and no more than [3] severity 2 tickets are, each with a workaround someone has tried and a fix date. | Defect board | Two weeks in a row | Partner lead |
| X3The first month-end close is done | The first close in the new system finished within [8] business days, tied to the bank and the subledgers. | Close checklist and reconciliations | Once, signed | Controller |
| X4Integrations are stable | Fewer than [1]% of integration messages fail, and nobody replays one by hand. | Integration error log | Two weeks in a row | IT lead |
| X5People are working in the system | [90]% of named users sign in each week, and nobody keeps a side spreadsheet for orders, invoices or receipts. | Sign-in report and department leads | Two weeks in a row | Operations lead |
| X6The weekly reports are trusted | The [10] reports the business runs every week match the old numbers, and each has a named owner. | Report list with owners | Once, signed | Controller |
| X7Run support is ready | The run-support owner has the runbook, the known issues list, admin access and the release calendar, and has worked the queue alone for [2] weeks. | Hand-off record | Two weeks in a row | IT lead |
Write the numbers before go-live. The shaded ones are mine. Change them. Your ticket baseline is whatever the old help desk logged in an ordinary month, not the week before cutover when everybody was panicking and filing tickets about things that were never going to get fixed in the old system anyway.
Honestly, the two-weeks-in-a-row part matters more than whatever number you pick. It’s the whole trick. One quiet week right after go-live usually means people gave up filing tickets and went back to email, and the problems didn’t go anywhere.
Template, part 2 of 2
Who Covers Each Week of Hypercare?
Eight rows, twelve weeks and three reviews. Each post is one person for one week, and an orange post is a KORE1 contract seat.
- Full time Booked for the week, about 40 hours.
- Part time Booked for about half the week.
- On call Named and reachable, no hours booked.
- Released Off the roster. The tests that held it up have passed.
- Orange post A KORE1 contract seat.
| Week after go-live | Week 1 | Week 2 | Week 3 | Week 4 | Week 5 | Week 6 | Week 7 | Week 8 | Week 9 | Week 10 | Week 11 | Week 12 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Hypercare leadPartner, partner leadRuns the daily call and the defect board, and chairs each review. | Week 1, full time | Week 2, full time | Week 3, full time | Week 4, full time | Week 5, full time | Week 6, full time | Week 7, full time | Week 8, full time | Week 9, part time | Week 10, part time | Week 11, part time | Week 12, part time |
| Command centerContract seat, help deskTakes every ticket first, logs it and routes it, so nobody emails the consultant directly. | Week 1, full time | Week 2, full time | Week 3, full time | Week 4, full time | Week 5, full time | Week 6, full time | Week 7, part time | Week 8, part time | Week 9, released | Week 10, released | Week 11, released | Week 12, released |
| Floor walkersYour team, super usersOne per department, sitting where the work happens, for the first two weeks. | Week 1, full time | Week 2, full time | Week 3, part time | Week 4, part time | Week 5, on call | Week 6, on call | Week 7, on call | Week 8, on call | Week 9, released | Week 10, released | Week 11, released | Week 12, released |
| Functional fixesContract seat, ERP consultantFixes setup, workflows, saved searches and forms, and owns the severity 2 list. | Week 1, full time | Week 2, full time | Week 3, full time | Week 4, full time | Week 5, full time | Week 6, full time | Week 7, full time | Week 8, full time | Week 9, part time | Week 10, part time | Week 11, part time | Week 12, part time |
| IntegrationsPartner, integration leadWatches the queues every day and replays failures from the source system. | Week 1, full time | Week 2, full time | Week 3, full time | Week 4, full time | Week 5, part time | Week 6, part time | Week 7, part time | Week 8, part time | Week 9, on call | Week 10, on call | Week 11, on call | Week 12, on call |
| Process and reportsContract seat, business analystTurns repeat tickets into process fixes and rebuilds the reports people stopped trusting. | Week 1, full time | Week 2, full time | Week 3, full time | Week 4, full time | Week 5, full time | Week 6, full time | Week 7, full time | Week 8, full time | Week 9, part time | Week 10, part time | Week 11, released | Week 12, released |
| Month-end closeYour team, controllerRuns the first two closes in the new system, with the consultant beside them. | Week 1, on call | Week 2, on call | Week 3, on call | Week 4, part time | Week 5, full time | Week 6, on call | Week 7, on call | Week 8, part time | Week 9, full time | Week 10, on call | Week 11, on call | Week 12, on call |
| Run supportYour team, system administratorShadows from week one, works the queue by week five and owns it by week nine. | Week 1, on call | Week 2, on call | Week 3, on call | Week 4, on call | Week 5, part time | Week 6, part time | Week 7, part time | Week 8, part time | Week 9, full time | Week 10, full time | Week 11, full time | Week 12, full time |
| 30-day reviewEnd of week 4. Checks X1, X2 and X4. | 60-day reviewEnd of week 8. Checks X3, X5 and X6. | 90-day reviewEnd of week 12. Checks all seven, X7 last. | ||||||||||
- 3 rows your team fills
- 2 rows your partner fills
- 3 contract seats in week 1, 2 in week 9, 1 in week 12
- 1,040 contract hours booked
Weeks and numbers are starting points, not KORE1 terms. A full week is counted as 40 hours and a part week as 20. Change both to match your plan. This is a template, not legal, audit or validation advice. On a validated system, have your quality lead review the exit tests too.
Read the roster at each review, top to bottom. The command center goes first, after the 60-day review, once ticket volume has held for two weeks. The business analyst follows two weeks later. The ERP consultant stays part time to the end, because the second close lands late, a quarter-end can land right behind it, and somebody has to fix whatever the close turns up.
Run support runs backward. Your admin shadows for four weeks, works the queue part time for four more and owns it by week nine. Slide the controller’s busy weeks to wherever your closes fall, since a go-live on the 20th puts the first close in week two.
3 weeks
of hypercare inside the four-week release phase of a 2026 Foretopia NetSuite plan
$91
an hour, the median bill rate for an ERP consultant (n=15, multi-state)
$49
an hour, the median bill rate for a help desk analyst (n=39, primarily Southern California)
116 days
the median length of a KORE1 contract assignment (n=1,887)
Rates are KORE1 bill rates for placements started 2023 to 2026, the records behind the Contract Rate Index 2026-Q4. The three-week figure is a Foretopia delivery benchmark from a 2026 NetSuite project plan for a mid-market pharma manufacturer.
What Does Hypercare Staffing Cost?
Three of the eight rows are contract seats. Here’s what each one bills by the hour from KORE1 placements, and what the default roster comes to.
| Seat | KORE1 cell | Low | Median | High | Roster hours | Cost at the median |
|---|---|---|---|---|---|---|
| Help desk analystCommand center, weeks 1 to 8 | Help desk / IT support technician, primarily Southern Californian=39 | $41 | $49 | $55 | 280 | $13,720 |
| ERP consultantFunctional fixes, weeks 1 to 12 | ERP / NetSuite / Salesforce consultant, multi-staten=15 | $73 | $91 | $123 | 400 | $36,400 |
| Business analystProcess and reports, weeks 1 to 10 | Business analyst, primarily Southern Californian=10 | $90 | $116 | $120 | 360 | $41,760 |
| Default roster, three contract seats | 1,040 | $91,880 | ||||
Reference rates are the 25th percentile, median and 75th percentile of KORE1 bill rates in each cell of the KORE1 Contract Rate Index 2026-Q4, effective October 16, 2026. Cells come from KORE1 W2 contract placements started 2023 to 2026, with five or more in each.
The default roster books 1,040 contract hours, or $91,880 at the medians. Full weeks count as 40 hours and part weeks as 20. Put in your own. On-call time can count as hours worked for a W2 contractor who can’t use the time freely, and the U.S. Department of Labor guidance on hours worked explains when, so read it before you build a pager rota.
Send the go-live date, the seats, the weeks and the platform. Or browse the 2026 Contract Rate Card.
All three cells are observed. Where KORE1 has fewer than five placements in a cell, the index models the rate from BLS Occupational Employment and Wage Statistics, May 2025, with a 24% employer burden and the bill range KORE1 observes. The full method is public.
What Does Each Hypercare Seat Own?
Each seat owns a whole row of the roster, so nobody argues about whose ticket it is.
-
Contract seat, weeks 1 to 8
Help desk analyst
Takes every ticket first and routes it, so your consultants fix things instead of answering email.
Help desk contract bill rates 2026 -
Contract seat, weeks 1 to 12
ERP consultant
Fixes setup, workflows and forms, owns the severity 2 list and sits beside the controller at the second close.
ERP consultant staffing -
Contract seat, weeks 1 to 10
Business analyst
Turns repeat tickets into process fixes and rebuilds the weekly reports people stopped trusting.
Business analyst contract bill rates 2026 -
Your team, owns the queue by week 9
Run-support owner
Shadows from day one and takes over tickets, releases and the runbook when the last seat goes.
NetSuite administrator staffing
Hire before go-live, not after. If the seats aren’t filled yet, find out how fast a contractor can start before anything else, because go-live dates don’t move for recruiting and the good contractors are usually booked on somebody else’s go-live by the time you call. The median KORE1 contract assignment runs 116 days, longer than a 90-day hypercare, so a seat can usually stay to the last review if the tests say it should, and leave at an earlier review if they say it can.
What Breaks If Hypercare Ends Too Early?
The first close breaks. If hypercare ends on day 30 and the books close on day 33, your controller runs the first close in a brand-new system alone, with nobody left in the building who knows why the revenue schedules post the way they do.
The rest goes quietly. That’s worse.
- Workarounds harden. A spreadsheet somebody built in week two to get orders out the door is the process by week six.
- Integration errors stop getting replayed, so they stop getting noticed, until a customer calls about an order that never shipped.
- Severity 2 tickets with no owner become severity 1 tickets with an audience.
- The knowledge leaves with the consultant. Whoever fixed the posting rule at 7 p.m. on day nine is the only one who knows why it broke.
- And the next NetSuite release? It lands twice a year whether you’re ready or not.
“The contract allows that company… you can get them quick… flexible… to scale up, to scale down as needed.”
Devin Hornick, KORE1 partner
That’s the point of releasing on evidence. You can add a seat in a week and drop one at a review. Cheap insurance. If you’d rather plan the seats with someone, KORE1’s go-live and hypercare staffing team does exactly that.
How Do You Hand Off to Run Support?
Hand off to a person, not a mailbox. Run support is whoever will still be answering tickets next quarter, so that’s your own admin, a support partner or both, and they belong in the room from week one rather than meeting the system on the day the consultants leave.
Foretopia lists hypercare knowledge transfer and an administrator runbook as release deliverables in a 2026 NetSuite plan, and its change control checks each of NetSuite’s two yearly releases in the release preview before they reach production. Both belong on your hand-off list.
The hand-off is done when
- The runbook covers daily jobs, the month-end steps and how to replay a failed integration.
- Every open item on the known issues list has a workaround and an owner.
- Your admin has admin rights, and the consultants’ access has an end date.
- New tickets route to run support, not to the hypercare lead.
- The next release date is on the calendar with a test owner.
Then decide who runs it. NetSuite support after hypercare is its own service, and so is ERP support for SAP, Oracle and Dynamics shops. If it stays in house, NetSuite administrator staffing fills the seat, and the contractor handoff template covers the paperwork when the last consultant rolls off.
Where Does Cutover End and Hypercare Start?
Hypercare starts when cutover closes its runbook. In the cutover template that’s task E3, about four days after the cut, when every open item moves to the hypercare list with a name and a date.
Cutover owns
- The data freeze, the final loads and the reconciliations
- The go or no-go call and the rollback trigger
- The first transactions and the first invoice
Hypercare owns
- Every ticket after the hand-off, and the defect board
- The first two month-end closes
- The seven exit tests and the move to run support
The two plans overlap. On purpose. Cutover owns the first invoice and hypercare owns everything after it, including the close. For the whole project, the ERP implementation checklist covers it end to end, and ERP adoption after go-live covers the people side, which is where most of your tickets come from. If the controller needs hands at that first close, a month-end close contract team can sit beside them.
Common Questions
How long should ERP hypercare last?
Plan for 30 to 90 days, then end it when the exit tests hold rather than on a date. A single-entity go-live can finish in 30. A validated or heavily integrated one usually needs closer to 90, with reviews at 30 and 60 that release seats early.
What are hypercare exit criteria?
Seven checks that prove the system can run without the extra crew. Ticket volume is back to normal, no severity 1 is open, the first close is done, integrations are stable, people work in the system, the weekly reports are trusted and run support is ready.
Who should be on a hypercare team?
Usually eight roles, three of them contract seats. A hypercare lead, a command center, floor walkers, an ERP consultant for fixes, an integration lead, a business analyst, your controller for the first close and the person who will own run support afterward.
What does hypercare staffing cost?
$91,880 for the three contract seats in this template’s default roster, at KORE1 median bill rates. That’s 1,040 hours across a help desk analyst at $49 an hour, an ERP consultant at $91 and a business analyst at $116. Your roster will differ, so price your own.
What happens when hypercare ends?
Short answer, run support takes the queue. Your admin or a support partner owns tickets, releases and the runbook from then on, and the hypercare lead signs the hand-off. If a test slips later, treat the fix as a small project with its own owner and date.
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