How Much Does IT Support Cost per Month? Contract Help Desk vs Outsourced Support (2026)

IT support lead explaining monthly help desk coverage costs to an operations director in an office corridor

By Mike Carter, Managing Director, KORE1 One Level 2 contract help desk technician costs about $8,500 a month at the national median in 2026, and two Level 1 seats plus a Level 2 lead run about $21,800 a month. Both figures come from the KORE1 Contract Rate Index 2026-Q4, effective October 16, 2026, billed at … Read more

Sales Engineer Job Description Template 2026

Sales engineer explaining a technical deal to an account executive beside an office window

By Mike Carter, Managing Director, KORE1 A sales engineer job description should state how many account executives the seat supports, the typical deal size and cycle, who owns the demos and proofs of concept, how variable pay is earned, and who the role reports to. Most postings stop at “partner with sales.” Good sales engineers … Read more

SAP S/4HANA Consultant Job Description Template 2026

Closed charcoal binder, blank notepad with a silver pen, and an orange coffee mug laid out on an oak conference table

By Jennifer Burdick, Recruiting Manager, KORE1 An SAP S/4HANA consultant job description should name the S/4HANA objects the seat will own, such as Business Partner, Material Ledger, credit management, or rebate settlement, say how your system got to S/4HANA, and print a closed base range. For mid-level through senior functional consultants in 2026, that range … Read more

Sales Engineer Interview Questions 2026

Sales engineer candidate in a navy blazer leaning across a conference table to ask a hiring panel of two a question during an interview

By Robert Ardell, Co-Founder and Strategic Advisor, KORE1 The best sales engineer interview questions in 2026 put the candidate in a live discovery call with hidden facts, break their demo on purpose, and ask something they can’t know, then score how they recover. Technical depth still matters. It just isn’t the part that loses deals. … Read more

Principal Product Manager Interview Questions 2026

Three interviewers at a walnut table facing a candidate in a glass-walled conference room with an orange wall and city lights at dusk

By Devin Hornick, Co-Founder and Partner, KORE1 Principal product manager interview questions should test the one thing a senior PM loop never reaches, which is whether the candidate can change decisions they don’t own, in writing and in rooms where nobody reports to them. Product sense still matters. At this level it’s the entry fee, … Read more

Power BI Developer Interview Questions 2026

Hiring manager listening as a Power BI developer candidate in an orange sweater explains an answer across a meeting table

By Jennifer Burdick, Recruiting Manager, KORE1 Power BI developer interview questions in 2026 should make the candidate predict what a DAX measure returns before anyone runs it, and say where each Power Query step actually executes. Building a chart is the easy part of the job. Reading a model is the hard part, and it … Read more

IT Director Job Description Template 2026

Server room aisle lined with network racks and a laptop on a rolling cart under an orange cable tray

By Tom Kenaley, President and Senior Partner, KORE1 An IT director job description should state the environment in numbers, which functions sit in-house versus with an MSP, who owns security when there is no CISO, and a base range, usually $160,000 to $210,000 at mid-market companies. Leave those out and you get a list of … Read more